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The Motor Industry Code of Practice for Service and Repair

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The Motor Industry Code of Practice for Service and Repair is a voluntary Code of practice that has been developed by the motor industry for the benefit of consumers and garages.

The Code was developed by the motor industry in response to a National Consumer Council paper which stated that the service and repair sector caused consumer detriment valued at £4 billion per annum. Importantly, as time has gone by, the industry has recognised that developing the Code was the right thing to do. The Code aims to promote and safeguard consumers' interests by helping consumers identify better garages and to encourage garages to raise their standards of customer service.

The code has the backing of :

Vehicle manufacturers

Trading Standards

Department of Business, Enterprise and Regulatory Reform.

The Retail Motor Industry Federation

The Society of Motor Manufacturers and Traders

The Office Of Fair Trading - The Office of Fair Trading is satisfied that the code promotes and safeguards consumer

interests beyond the minimum requirements of consumer law. 

The Motor Industry Code of Practice for Service and Repair commits garages to an open, transparent and fair way of doing business. By subscribing to this code Bartley are demonstrating our commitment to operate as a responsible business.

Our subscription to the code displays that Bartley have committed to :

Provide honest and fair services.

Provide open and transparent pricing.

Complete work as agreed.

Issue invoices that match prices quoted.

Employ staff that work competently and in your best interests to provide the service that you require.

Operate a straightforward, swift complaints procedure.